Terms & Conditions

Conditions of Use

For general privacy and website terms of use, please see the Privacy statement.

Payment

We accept payments by most credit and debit cards (Visa, Mastercard & American Express) via Stripe payment system.

We also accept payments by Paypal.

We use a secure host with high level encryption to protect your credit card details. If you prefer you are more than welcome to place an order over the telephone.

Refund Policy

We offer a 30 Day Money Back Guarantee or Exchange for stock items. For stock items We offer a hassle free size exchange service as well as design exchange or a refund if you prefer, as long as the piece is returned in new, unworn condition and in its original box.

Much love, labour and materials go into Custom Made (Bespoke, Customized and Made to Order) pieces so we are unable to offer a refund or cancellation on customised pieces.

Sample Sale and Ready to Ship! items are refundable or can be exchanged for a different design but cannot be returned for a size exchange.

Payment Plan / Layaway / Layby

We would love for you to attain the jewellery of your dreams even if it means you desire something that?? may be outside of your budget. We can help you by offering flexible payment plans. You decide over how many weeks/months you would like to make payments and how much you would like each payment to be.

If you do proceed with a payment plan then we set up a Paypal invoice that allows you to make partial payments as little and often as you like. All you need to do is to have a Paypal account and provide us your Paypal email address.

We start making your jewellery once you have paid 50% of the balance so that your order is ready for shipping very soon after payment completion.

Please contact us should you wish to take advantage of this service.

Ordering Personally

If you feel you would prefer for someone to take your order personally, please feel free to call us on 0800 634 8570 within the UK, 1-800-490-0406 from USA & Canada or 011 44 1494 783699 / 772837 Internationally. We have a wealth of experience and are more than happy to discuss any of our designs or gemstone quality requirements that you may have.

Bespoke / Customised Requests

For any bespoke or personal requests please contact us via our Bespoke Request form or use our Chat function if we are online.